We make every effort to fulfill orders as soon as possible, all orders are required adult signature and are processed within 2-3 business days. Orders are not shipped on the weekend.
Oils, Oud Chips and essence, Gift boxes are not returnable nor exchangeable.
Perfumes purchased through the Arabian Oud website are exchangeable or returnable as long as they are sealed within their original packaging, and are in the same condition received. All requests for an exchange or return must be made within three (3) days of receiving your order. Arabian Oud is not responsible for any return shipping expenses due to buyer’s remorse returns, such as changed of mind, undelivered address or ordered by mistake. We do not return or exchange an item that was bought in another country. All returns and exchanges will have to be processed in the same country the purchase was made.
Note: Your transaction will appear as “Arabian Oud” on your statement.
We reserve the right not to sell to resellers. We reserve the right to refuse or cancel any order you place with us, and or to limit quantities of any order, without giving any reason. If your order is canceled, we will attempt to notify you using the email address you have given us with the order. You will be refunded if your order is canceled before being shipped.